I (LaMae) have probably advised you on vendors, set-ups or other miscellaneous curiosities. I’m always happy to chat and advocate for you.
One of the things we talk about most often is how to determine vendors and whether to use a vendor with packaged services or purchase the services individually. My answer still remains -keep them separate. But when you consider how to make that decision, think about control, integration, and cost. I’ll offer some examples that may help.
Credit Card Processing: As you know, you will need a Merchant Account, a Gateway, Bank Account, and a form/cart/shopping tool. You have the option to use an integrated service such as Stripe and quickly add your bank account and that can work great. Or you can put things together on your own, work a bit more upfront and pay less over time. I have selected our gateway provider and merchant processor separately and then linked them together. Why? So if one doesn’t work out, I can quickly find a replacement to connect in and I have not lost a minute. If I purchase everything together, I feel a bit at the other’s mercy. If an all-in processor turns out not to work as expected, you have to start all over.
Domains: Always own and keep access to your own domain — end of the story. (I’ve spent hours and hours helping folks untangle domain ownership)
So with these examples in mind, here are my general guidelines
- Make sure control is key — you should own what is yours and have an understanding of what an exit path may be.
- How much work is it to change…both from figuring it out and the actual changes needed.
- Read reviews
- Ask an expert
And for the cost decision — that will probably become clear when you review the above items. Technology is becoming more flexible, interchangeable, and cost-effective.
Compare apples to apples and do your homework.
Now is not the time to profit – so please know in advance that our consultations will be free and our pricing will be at sustainable rates for our team.
DWG understands how dramatically your business/life/business-life have changed in the last few weeks and perhaps, minute-by-minute. Perhaps we can help….24/7.
Do you need online access to your business such as selling products online, updating your clients, hosting your digital messages? DWG will brainstorm and implement promptly. We stand ready to be your digital support whether you are a long-time client or someone with a new need. Let’s talk.
Top Software Companies in Los Angeles
LaMae and Nami
While that may be a bit of an exaggeration, it is how we approach the ticketing vendor options both within DWG and to our clients/potential clients. Sprechen sie Deutsch?
Very often, clients are in the midst of making a decision regarding a ticketing/development/CRM vendor. We are happy to consult and provide our expertise to help them make the correct choice.? But, there is no one size fits all answer.
First, we ask these questions:
- What do you / don’t you like about your existing ticketing vendor?
- Who are your internal constituents?? (marketing, box office, development, finance)
- What must it have?
- How do you price?
- Cost considerations?
- Do you have any specialty events/uses that are important?? (i.e. very complex CYO, donation add-on, products, integration with another system).
After that conversation and a some discussion, we can give you some ticketing vendors to consider.
In most cases, this is a discussion about features and functions.? However, there are ticketing vendors that we know provide great customer service and are open to working with us to meet customer needs….we will certainly pass along those impressions.? And, if we have a vendor that hasn’t played well with others, they probably won’t make it on our option list.
I had the distinct pleasure of seeing Cornerstone Theater Company present “Love on San Pedro” last night at the Los Angeles Mission. It was funny, intense and educational……thought-provoking. (My apologies for leaving a bit early). The acting and story were very well done I find myself both anticipatory and anxious about how it ended. If you have time and want to learn more about issues on Skid Row and beyond please go see it: http://cornerstonetheater.org
As a member of the LAMP BOD, I was proud to know that our members helped and participated in the show. Three cheers.
While we are leaving, we saw some other things that are images I can’t (and should not) shake. I often travel to that area of town during the day for business and to visit LAMP. But this was my first visit at night in some time.
I’m very amazed at the strength of the residents of Skid Row for their determination and won’t give up attitude.
I didn’t realize how many people, tents, and shopping carts there were.
I was speechless at how as we traveled the distance of only one block the environment transformed from residents trying to keep warm under their tarps to 20-somethings carrying designer bags in-between the stores.
Have we turned such a blind eye to other human beings? I don’t’ think so. But, I do wonder if we often try to avoid those images and experiences because the gravity and cultural messages are disturbing and perhaps overwhelming. We might wonder if there’s anything we can do to help…or if there is something within our own wheelhouse we can contribute. I think so.
If you are able to help, please consider helping LAMP at http://lampcommunity.org
Borrowed from our inspiration, Gil Cates’ use of a gong to announce successes and celebrations. The DWG team now ‘clacks’.
After shopping for an appropriate gong, I thought we might need to be more original when I came across two what we have been calling Clackers that we bought on our last China teaching trip. (It’s sort of a tambourine with balls on strings – so when you spin it – it drums).
Initially, we used it to make our team meetings more fun and to announce new projects or web site launches. It has evolved in a way that makes me smile. The guidelines for when to clack has diluted, it is now a team activity. People will clack when they have a celebration or a milestone and the entire team perks up their ears.
You don’t need a Clacker to Clack
A few months back, we had a meeting and no one brought a clacker….so we all just said “clacker, clacker, clacker”. We laughed and that is now part of our team ritual.
It’s important to celebrate the big moments for the organization….but it’s also important to celebrate the moments that are important to team members.
…clacker, clacker, clacker….