Important meeting with V.I.M.
Disneyland is the happiest place on earth, right? I got to spend 4 days and nights at Disneyland. I had multiple touch points with the brand while?there for a work conference. I spent most of my time in the Disneyland Convention Center. Here the Disney touch was in evidence all around. The convention space was convenient, well designed, easy to navigate and I even got to take a photo with Mickey and Minnie during one of the breaks. It was a great experience all around.
My second touch point was the hotel. I stayed at the Grand Californian, the overflow hotel. The room was nice, quiet but a little worn in ways that I had not seen before at a Disney property. But, there was also turndown service that put mints on my bed so I am still calling it good.
Once the conference was over, I met my wife and went to Disneyland – the happiest place on earth…and everyone on earth was there. We went to a few of our favorite rides but left before we had spent 5 hours there. According to staff it was not close to a maximum capacity day. It was just an uncomfortable experience at a theme park.
If ever there was a need for dynamic pricing for a better patron experience, this was it. I would have paid nearly double to be able to have only half as many people in the park that day.
Even a great entertainment brand has trouble maintaining service levels as the traffic increases.
Which brings me to your website?
We tell clients that after 2 years your site probably needs a refreshed look, feel and functionality. And yes, we sell web services. But, there are a whole host of reasons your website may need an upgrade: Mobile responsiveness is a need not a want. SEO is necessary if you want to be found in this Google-dominated digitalscape we live in. And making sure you are as few clicks away as possible from conversion is just best practice. So, when you think to yourself that my five-year old website is bulletproof ?because it is still functional; check your traffic, conversions and purchase path and then rethink because chances are your status quo can be catapulted.
If you have that hot ticket that everyone wants, you may find that your bulletproof website can?t direct the traffic or optimize conversions.
Re-think your site from you visitor? perspective and it will be a happy place.
-John Olchak